"RSF" is a set of tools for researchers and their teams, focused on project practices, research capability, and career growth.

A global workshop series in 2019 laid the groundwork of skills and the progression model you see here. We are learning together as a community how to build these practices into our teams, and continually contributing back to the framework.

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1. Learn the Skills & Practices


RSF divides the skills of user research into Craft Skills ("doing the work successfully") and Human Skills ("making the work successful"). The model for research growth is a value chain that shows how themes ladder up toward organizational needs.
Page: Craft & Human Skills.

The first step to using the framework with your team is to review the skills, define a shared understanding, and customize the list of skills relevant to your team context.
Tool: Skills & Themes Inventory.
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2. Build your Projects & Playbooks


Craft skills are stored as patterns of practice you can use to plan, scope, and sequence out project types collaboratively:
Tool: Project Builder w/ Miroverse Template.

As your team sees more projects unfold, you can build a "playbook" or a small set of the 10-20 patterns you need for a given project-type. This allows you to operationalize what's really important—productive and impactful projects.
Video: Planning an Experience Map Project.
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3. Map Progress & Goals


Findings from the workshops are encoded into a series of maps. See an "archetype" of progression through the various stages of an individual-contributor research career.
Page: Insights on Research Career Progression.

The real power comes from building a bottom-up picture of yourself or your team. Use the map as a tool for self-reflection, a discussion, or planning out possible and realistic goals for developing as a researcher.
Tool: Skills Progression Map.
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4. New Frontiers & Exploration


Starting from the ground up with a realistic picture of the practices we engage in as researchers, and how they fit together, is a new and exciting place to be—there's so much we can do to open this up and build new tools and knowledge for our community.
A small group of researchers and research leaders are experimenting with where we can go next: team training, hiring profiles, strategic capability planning, democratization playbooks, and more. Please reach out if you're interested to explore further!

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Driven by volunteers in the ReOps community, and organizers and participants around the world

"RSF" is the result of a one and a half year project with the ResearchOps Community. A small team of volunteer leads and members, together with 76 facilitators, developed this project. See the full list of project contributors.
ResearchOps community