Project contributors

Leads

Dave Hora
Dave Hora

Dave is a researcher and designer who is always curious about how people work together, and how we shape information to make it tractable and useful. Dave is the research manager at ResearchGate, based in Berlin, Germany. Please find him on twitter @stonecrops_, especially if you are a pattern language enthusiast.

Tomomi Sasaki
Tomomi Sasaki

Tomomi is a designer and partner at the Tokyo/Paris based design studio AQ. She is co-founder of Design Research Tokyo and on the board of the ResearchOps Community. Twitter @tomomiq.

Benchmark and initial research

Our crew in the initial project, before we moved from interviews --> workshopping:
Andrew Maier
Andrew Maier

Andrew Maier is a designer, educator, and publisher who helps organizations kickstart and mature their design research practices. He sits on the ResearchOps community board and co-leads a Design Research meetup in Washington, DC, Follow him on twitter at @andrewmaier.

Holly Cole
Holly Cole

Holly is a research and ResearchOps leaders in the HR industry, currently promoting positive psychology at work with 15Five. She is also the Co-Chair of the ResearchOps Community and Director of Research for the NYC UXPA. She currently resides in the mythical, central New Jersey, but grew up in Texas. 

Will Scott
Will Scott

Will is a freelance research lead from the UK.  An advocate for the strategic, ethical and practical value of user research, he works with public and private sector orgs to make life simpler for those who need their services. 

Yan Huang
Yan Huang

Yan is a design researcher who now focuses on problem-space research. Searching for her next challenge, she works on a remote or freelance basis. Outside of UX, her passion for women’s fitness and health also led her to online coaching busy women. She loves board/card games and creative functional movement.

Hugo Froes
Hugo Froes
Nicola Hancock
Nicola Hancock
Vidhya Sriram
Vidhya Sriram

Workshop organizers

All the people who were involved in bringing these workshops to life, including workshop beta testers:
Ana Sofia Almeida
Ana Sofia Almeida

UX researcher by profession and ballerina by soul. She’s truly interested in understanding the complex relationships between people and the world and ethically design them.


Andrew Maier
Andrew Maier

Andrew Maier is a designer, educator, and publisher who helps organizations kickstart and mature their design research practices. He sits on the ResearchOps community board and co-leads a Design Research meetup in Washington, DC, Follow him on twitter at @andrewmaier.

Ash Montes
Ash Montes

Ash is a London-based User Researcher with a past life in filmmaking interacting with and listening to people's stories, and now, in technology, is all about delivering insights that have a positive impact on both the user and the business.

Ben Garvey-Cubbon
Ben Garvey-Cubbon

Ben is the User Research practice lead at OVO Energy, previously #ofthegovernment. Believes that understanding our participants needs will help us better design our research operations. He’s also a TinTin lookalike, apparently

Benson Low
Benson Low

Benson Low is leading and supercharging the UX Research practice at REA Group. Over the past 20 years, he led design teams across Australia such as establishing UX Research practice at Australia Post and build the team user research as a core capability across key products and initiatives. Board member, ResearchOps Community. 

Bindu Upadhyay
Bindu Upadhyay

Bindu is a UX researcher passionate about people, their behaviour, and the ecosystems in which they interact. She believes in contributing to the design and research community by organising meetups, sharing knowledge and mentoring juniors.   

Caylie Panuccio
Caylie Panuccio

Caylie is a Senior UX Researcher at SEEK, previously at NAB.

Celeste Roschuni
Celeste Roschuni

Celeste leads UX Research at Tuple Health in DC. She co-leads the Design Research DC Meetup, and taught courses on HCD at UC Berkeley, CCA, and the UMD. She also spearheaded TheDesignExchange, a repository of design methods and resources.

Christina Li
Christina Li

Christina is the Director of Melon Experience Design in London, UK. With her background in psychology, she is passionate about understanding people’s behaviours and insights.

She is also the founder of uxmentor.me and Leading Research.


Emma Boulton
Emma Boulton

Emma Boulton is a Design / User Research Leader based near Cardiff, UK. Emma is a member of the cheese board and also writes and speaks. You can often find her sharing her thoughts on Twitter @emmaboulton 

Emma Howell
Emma Howell

Emma is Research Director at cxpartners, currently working with UK government, NHS and charity clients. Her favourite projects are those that enable and empower vulnerable groups to access help and support. She is co-author of Researching UX: User Research.

Eva Jirjahlke
Eva Jirjahlke

Eva supports and leads a community of user researchers who help teams across Citizens Advice design better services and products that meet our users’ needs.  

Grace Abanavas
Grace Abanavas

Grace loves libraries, just not enough to work in one anymore. She is currently the Knowledge Management Specialist at the NYC UXPA and looking for a new job in the UX field.

Holly Cole
Holly Cole

Holly is a research and ResearchOps leaders in the HR industry, currently promoting positive psychology at work with 15Five. She is also the Co-Chair of the ResearchOps Community and Director of Research for the NYC UXPA. She currently resides in the mythical, central New Jersey, but grew up in Texas. 

Jo O'Keefe
Jo O'Keefe

Jo leads the User Research and Performance Analytics team at the Care Quality Commission.  Based in Leeds, and committed UK public servant, Jo is passionate about making users’ experiences of Government the best they can possibly be.

Johnny Linnert
Johnny Linnert

Johnny is a project manager specializing in planning and coordinating logistics for qualitative research studies.  Co-founder Design Research Tokyo.

Juliana Iglesias
Juliana Iglesias

Juliana is a Senior Researcher at Solera, based in Madrid. She has been around the globe, interviewing users in more than ten countries. Previously she worked with great clients, such as WRI, Conservation International, StubHub, BBVA, Telefonica, Vodafone, and more.

Kelsey Thomson
Kelsey Thomson

Kelsey is a UX Researcher at Optimal Workshop, a user research platform. She has the most excellent job in the world - researching researchers! On the side, she runs the local UX Meetup group in Wellington, New Zealand. She also loves video games, long forest walks and concerts.

Lade Tawak
Lade Tawak

Lade is an experience and service designer using her writing, research, strategy, and facilitation skills to help build useful and usable products and services. She is interested in emerging technology, emerging markets, employee experience, and social good. Organiser Usable, SheDesigns, and UXR Hangout.

Liz Parham
Liz Parham

User-centred product design advocate who came across the ResearchOps community with great joy. How else could we tackle enterprise product design better and faster? Delights in finding great inspiration and energy from connecting with both the local and global research community.

Maria Jose Aguilar Hess
Maria Jose Aguilar Hess

María José is the Lead Researcher at Solera, based in Madrid. Since she arrived, she has been meeting our end-users around the globe to share critical insights with the Product and Design teams. She has created a ReOps framework called UXBridge.

Marie-Aude Ramos
Marie-Aude Ramos

Marie-Aude is a UX-Researcher based in Zürich, Switzerland and the co-founder of the Zurich UX Research Guild, the first group exclusively dedicated to the UXR community in Switzerland. The group started with the Research Ops Skills Workshop and grew to 270 members since then. 

Marine Dias
Marine Dias

Marine is a Paris-based user researcher working at Algolia. She is interested in new technologies development, smooth integration of research in product cycles and ethical philosophy. She is also Chapter Lead for the mentorship program of Hexagon UX Paris.

Matt Arnold
Matt Arnold

Matt is the co-founder and Chief Catalyst at Spark Consulting Group. He loves to nerd out about research, design, complex collaboration, and dogs. 

Rebecca Wood-Spagnoli
Rebecca Wood-Spagnoli

Rebecca is a UX Researcher passionate about building UX practices, growing the next generation of UX Researchers, and enabling everyone to participate in research. Board member, ResearchOps. Director of Mentorship, UXPA Austin Board.

Will Scott
Will Scott

Will is a freelance research lead from the UK.  An advocate for the strategic, ethical and practical value of user research, he works with public and private sector orgs to make life simpler for those who need their services. 

Youp van Veen
Youp van Veen

Youp is a Netherlands-based UX researcher that loves what he does: bringing people, services and technology together in a sustainable way. 

Abigail Plumb-Larrick
Abigail Plumb-Larrick
Anne Schmitt
Anne Schmitt
Ariel Cardeal
Ariel Cardeal
Cameron Rogers
Cameron Rogers
Carina Stefes
Carina Stefes
Carolina Schomer
Carolina Schomer
Cecilie Perez
Cecilie Perez
Christina Coleman
Christina Coleman
Dan Frampton
Dan Frampton
David Mühlebach
David Mühlebach
Dorthe-Maj Jacobsen
Dorthe-Maj Jacobsen
Edson Constantino
Edson Constantino
Eli Ferrall
Eli Ferrall
Elissa Olinsky
Elissa Olinsky
Fred Beecher
Fred Beecher
Heitor Pagliari
Heitor Pagliari
Hugo Froes
Hugo Froes
Jami Peets
Jami Peets
Jeanette Jansen
Jeanette Jansen
Jenney Shi
Jenney Shi
Jonathan Steingiesser
Jonathan Steingiesser
João Germano
João Germano
Judith Mühlenhoff
Judith Mühlenhoff
Kea Zhang
Kea Zhang
Kirstin Mark
Kirstin Mark
Kristin Sullivan
Kristin Sullivan
Krystal-Elaine Long
Krystal-Elaine Long
Laura Yarrow
Laura Yarrow
Lauren McEwen
Lauren McEwen
Leia Atkinson
Leia Atkinson
Lisa Hillers
Lisa Hillers
Lucy Buykx
Lucy Buykx
Luky Primadani
Luky Primadani
Marie-Laure Di Fabio
Marie-Laure Di Fabio
Marília Moita
Marília Moita
Mingxi Zhang
Mingxi Zhang
Nikki Anderson
Nikki Anderson
Paola Sales
Paola Sales
Paulina Barlik
Paulina Barlik
Rania Glass
Rania Glass
Raphael Lamas
Raphael Lamas
Rebecca Klee
Rebecca Klee
Roz Duffy
Roz Duffy
Ruben Perez Huidobro
Ruben Perez Huidobro
Ruohan Chen
Ruohan Chen
Stephanie Pratt
Stephanie Pratt
Suki Beg
Suki Beg
Tammy Le
Tammy Le
Thamires Lima
Thamires Lima
Todd Chambers
Todd Chambers
Veronica Heltne
Veronica Heltne

Analysis & Consolidation

Contributors, data wranglers, special help and assistance:
Marine Dias
Marine Dias

Marine is a Paris-based user researcher working at Algolia. She is interested in new technologies development, smooth integration of research in product cycles and ethical philosophy. She is also Chapter Lead for the mentorship program of Hexagon UX Paris.

Anne Schmitt
Anne Schmitt
Arne Wolters
Arne Wolters
Elisabeth Reitmayr
Elisabeth Reitmayr
Judith Mühlenhoff
Judith Mühlenhoff

Inspiration

People whose presence and work spurred this project on, or indirectly shaped its course:
Emma Boulton: The first spark for creating the place the project started, bringing everyone together, believe there was something here before anything was really there.

Brigette Metzler: Always-on encouragement and support for this work!

Jason Mesut: Thank you for showing us there are so many ways to map and model one's work.

Simon Wardley: The shape of our framework is directly drawn from Wardley maps, an amazing tool that allows one to snapshot the evolution of complex systems (among many other things.)

Christopher Alexander: Pattern language architect and spiritual guardian of quality (in the capital-Q sense of the whole).
ResearchOps community