Understanding the functional composition of the organization. Understanding where the leverage is at various points of the product/service development and delivery process.
While we, researchers, have a broad view and an open mind, it is yet one small slice of the many perspectives organizations need to get things done.
Don't need to know how to code, should know how engineers think about complexity and what type of issues they work on specifically. Don't need to know the sales call script, should understand the process by which your product is brought to market. Don't need to handle asupport call; should understand what signals are coming from customer support departments and how they can be leveraged by research.